on January 14th, 2019

Hi everyone,

A few weeks back we sent an email out to our students regarding their overall experiences with the Remote Labs. The feedback we received was extremely comprehensive; allowing us to identify and mitigate the primary points of confusions.

To subsequently amend this, we are rolling out a new version of the Remote Labs. The new version consists primarily of minor tweaks and fixes, but we have a few major updates listed below that you might like.

The new version will be rolled out over the next few days, so your experience with the labs may be slightly intermittent.


Connection Quality Indicator

A common setback of our institute's global reach is the inadequate connection speeds some of our students incur. Our development team has implemented a connection quality indicator will now appear next to the Timetable of labs in real-time. While TeamViewer generally provides a highly optimised experience when connecting to the labs, the connection indicator will provide some insight into how your session with the labs will be.

The various indicators consist of a green circle, yellow circle, and red circle (green being the best connection, and red being the worst). While it is a simplistic indicator, they do provide a relatively accurate understanding of your connection experience will be when connecting to the labs.

If you need to use a particular software, you can now pre-empt your lab experience by booking a lab with a better quality indicator.


Simplified and Secure Connection Experience

Another major improvement consists of the process from the Remote Lab platform to TeamViewer. You can now simply just click on the commence lab button, and the TeamViewer program will appear with the password.


Improvements with the security of the labs have also been made. Instead of a universal default password, you will have a unique password generated for your session. You need to copy that into the TeamViewer password popup to commence your session.

The below video will display the process:

The purpose of this is to ensure that another person can't accidentally enter the lab when it is not their time. 


If you have any questions regarding this upgrade, please feel free to contact us via our Lab contact form, or contact your LSO.

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